Chatbot Escalation Rules (Internal)
Where the bot should defer to a human
Exact transaction fees, settlement cycles, and contract terms are not published on the site - always defer to a specialist rather than guessing. Treat all prices in this knowledge base as starting-from / list price. Confirm current pricing before quoting, since hardware and bundle pricing on the site includes frequent sale pricing that may change. For anything not covered in this knowledge base, say a specialist will confirm rather than guessing. Known site issue: the Hardware page FAQ section (payment methods, transaction fees, offline use, settlement cycle) currently shows mismatched/templated answers on the live site - do not use as a source until fixed.